Shipping policy

When will I receive my order?

Most of our items will ship within 1 to 3 days.  Most of our items are made to order, stretched by hand and a few, such as the larger canvas items, can take up to 3 to 7 days to assemble and ship. 

Tracking details will be emailed to you once your order has shipped.

You can reach out to customercare@greenboxart.com with any lead time specific questions for your order.

Do you ship to P.O. Boxes?

Yes, we can ship most orders to P.O. Boxes.

I received my tracking details, but it doesn’t show any movement, what should I do?

If it has been more than two days since your order has shipped and you still see no movement the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at customercare@greenboxart.com for further assistance.

What should I do if the tracking website states my package was delivered, but I never received it?

We apologize for this!

We recommend checking around your property or with neighbors first to ensure your package was not misplaced.  If after checking and you are unable to recover your package(s), please contact us at customercare@greenboxart.com

*Refunds will not be honored due to delivery refusal.